Air Glasgow


Your Scottish Airport to the World


Edinburgh Airport named fifth worst airport in the world
14 June 2017

Edinburgh Airport has been named as the fifth worst airport in the world according to a survey from AirHelp.

To assess airports, AirHelp examined data from 22 December 2016 to 20 March 2017 taking into account delayed and cancelled flights, quality and service ratings taken from Skytrax rankings, and social media sentiment analysis.

The study was carried out at 76 airports across the world.

Marius Fermi, UK Country Manager, AirHelp said: “It’s important – now more so than ever – that passenger service is a top priority of both airlines and airports, ensuring they receive the experience they deserve, so it’s fantastic to see that Singapore is setting the standard for customer-first service.

“It’s disappointing, then, that British airports like Edinburgh are landing at the bottom of the global list – providing passengers with lower than average quality and service, more flight delays and cancellations than others, and low-levels of positive social media engagement. Airports and airlines should take note ahead of the travel rush this summer.”

One passenger travelling from Edinburgh commented: “The place is a total shambles from start to finish. They're interested in one thing only, and that's fleecing you for as much as possible from the minute you arrive until you're off the grounds.”

Another passenger commented: “Not surprised in the slightest and here is why. This is just the latest in a long line of shambles I have encountered arriving back at Edinburgh. I sent a letter to CEO Gordon Dewar, but I have not had the courtesy of a reply.”

The continued poor performance of Edinburgh Airport is unacceptable and the people of Edinburgh deserve better.

Thankfully for Edinburgh-based business and leisure travellers they do have better. Located just 50 minutes away is Glasgow Airport, British and Scottish Airport of the year 2015 and 2016.

Serving more destinations worldwide than any other Scottish airport, Glasgow Airport is Scotland’s gateway to the world with direct non-stop flights to over 130 worldwide destinations including Dubai, Frankfurt, Las Vegas, Madrid, New York, Orlando and Toronto, and is home to over 30 of the world’s leading airlines including Air France, American Airlines, Emirates, Icelandair, Lufthansa and Virgin Atlantic.

Glasgow Airports multi-award winning customer service, unrivalled choice of worldwide destinations and its central location with direct motorway access ensures the airport is the preferred choice for Edinburgh travellers.

Air Glasgow is sorry for the continued inadequate service offered to Edinburgh-based travellers at Edinburgh Airport and is inviting the people of Edinburgh to get their journey off to the best possible start by flying from Glasgow Airport.